Players in Singapore should call 800-2549-9273Īll other international players should call: (949) 955-0283įurther contact information can be found here. Live Representatives Available 7 days a week, 7am to 8pm Pacific TimeĮ-mail Support - in Australia should call 1-800-041-378 It can sometimes be a little challenging getting into the queue, but that would be the fastest resolution. I'd recommend calling if at all possible. If she is having issues merging these, Billing would probably be the best first step to get this resolved. Well, I see a account, and I see her WoW account, but it doesn't seem to be ON the account. Reenee on Windrunner is one of her toons - would a blue please be able to look into this for us? She is still waiting for a response. Anyone else experiencing this with their account blizzard authenticator this evening SFbase. Thanks for any productive suggestions :) Appreciate your time. until you get all of your accounts logged in. Is a blue or knowledgeable forum troll able to assist? How can we get this sorted out? We both live in Australia so calling the customer service line is not always reasonable - they close about 1pm our time while she is still at work. She has never had a authenticator before.Īfter looking through the support forum and topics, we cannot find any assistance with this. Thinking this was a fluke, she has redone it several times with no result.Īfter looking around a bit, we think the trouble may be that she has a *Blizzard* authenticator and not a ** authenticator as the section that wants the code says: "Please retrieve a code from the Authenticator attached to this account and enter it in the field". She has the original authenticator, enters a code from it, then it bounces her back to the previous region/username/password screen and says 'Your login was invalid, please try again'. The next screen prompts her for a code from her authenticator. She has a Blizzard authenticator and when trying to merge her WoW account to the account, it asks her for her country/region, account user name, and account password. She did not play at the time that was introduced so this is all brand new. She's started her account, updated her details on her WoW account and when trying to merge her WoW account to her account, she's run into a problem. Optional: Delete winauth.xml from %appdata%\WinAuth if you don't plan on keeping WinAuth on your computer.I have recently convinced a friend to rejoin WoW after 2.5 years of being dormant (she's come back to the dark side!) WinAuth is a portable, open-source Authenticator for Windows that provides counter or time-based RFC 6238 authenticators and common implementations, such as the Google Authenticator. Optional: In Authenticator Pro, change the issuer name to "Blizzard", the username to your username, and assign the "blizzard" icon manually. Scan the QR code with the "Authenticator Pro" app and you're good to go! A QR code will be generated automatically. Go to the QR code generator and paste the line of text you just copied in step #9 where it says "Enter your website, text or drop a file here". Open the "winauth-.txt" file you just created and copy its content (a single line of text) to the clipboard. In the "WinAuth" window, click on "OK" → "Cancel" → "Cogwheel" → "Export." → "Browse." (DO NOT CHECK ANY OF THE 2 "Protect" CHECK BOXES!) → "Save" → "OK". Go to "Account Settings" → "Security" and then click on "SET UP AN AUTHENTICATOR" → "Set up a mobile authenticator".Įnter the verification code sent to your Email/SMS to get through the security check.Įnter the serial number and authenticator code from step # 2 into the "ENTER AUTHENTICATOR INFORMATION" window and then click on "Add Authenticator" → "Back to security". Check the "Allow copy?" check box so you'll be able to copy those 2 codes to the clipboard. Published by Blizzard Entertainment, Inc, Authenticator is a tool that allows you to protect your various accounts. This will generate a serial number and an authenticator (a.k.a. Follow the guide for the python-bna CLI to setup a new authenticator and generate a QR code: ĭownload the latest WinAuth version ("WinAuth-3.5.1.zip") from and extract its contents.ĭouble-click on the "WinAuth.exe" file to run it.Ĭlick on "Add" → "Battle.Net" → "Create Authenticator". Find many great new
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